🔹 PRODUCT QUESTIONS

It offers a calming combination of red LED light and gentle vibration designed to support a more comfortable, refreshed-feeling scalp experience as part of your daily self-care routine.

Yes — the device is designed to be gentle.
If your scalp is sensitive, start with light pressure and adjust to what feels most comfortable.

Yes. It works well with straight, curly, thick, fine, and textured hair.

Yes — you may pair the device with your preferred hair-care products. Simply wipe the device down after use.

No. The device is fully rechargeable via USB-C and does not require refills or replacement parts.

Yes — the device has an IPX6 water-resistant design.

Wipe it with a soft, slightly damp cloth.

Around 10 minutes a day works well for most routines.

🔹 ORDERS & CHECKOUT

We accept major cards, Apple Pay, Google Pay, and other secure methods powered by Shopify.

Yes — all payments are encrypted and processed securely through trusted payment partners.

Orders can be cancelled or modified before they are shipped. Once shipped, changes are no longer possible.

🔹 SHIPPING & DELIVERY

We ship to selected regions with reliable, tracked delivery. Availability may vary by country.

Delivery typically takes:

  • 7–15 business days for most supported regions
  • Timing can vary due to customs or local carriers

For full details, see our Shipping Policy.

Yes — once your order ships, you’ll receive a tracking number and live tracking link.

Delays can occur due to customs, weather, or carrier processing. Our support team is always here to assist and track it for you.

🔹 RETURNS & GUARANTEE

We offer returns according to our Refund Policy. For full details, please visit the Refund Policy page.

You can start a return by following the steps in our Refund Policy.
Please visit the Refund Policy page for full instructions.

If you prefer, you may also email us at support@bodyiz.com with:

  • Your name
  • Order number
  • Reason for return
  • Photos (optional)

Our team will guide you step-by-step.

Return shipping costs are the customer’s responsibility unless:

  • The item arrived damaged
  • You received the wrong item
  • The return is approved under warranty rules

Refunds are processed within 5–10 business days after inspection.

🔹 ACCOUNT & SUPPORT

No — you can check out as a guest.
Creating an account simply makes tracking and future orders easier.

You can reach us directly at:
📩 support@bodyiz.com

🔹 ABOUT BODYIZ

No — Bodyiz is a premium retailer. We carefully select modern wellness tools that meet our standards of design, usability, and overall experience.

We only partner with trusted suppliers and manufacturers that meet our requirements in:

  • build quality
  • user experience
  • design
  • consistency
  • non-invasive technology

If a product doesn’t align with our values of trust, simplicity, and premium quality, we don’t offer it.

Email Support

support@bodyiz.com

Our team aims to reply within 1–2 business days.

Have more questions? We’re here to help.

If you have any additional questions or need support, feel free to contact us at: